Returns & Refunds

We want you to love your Nexpulse bracelet. If for any reason you are not completely satisfied, here's how returns and refunds work.

14-Day Right to Cancel (UK & EU customers)

If you are in the UK or EU, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. Email us at support@nexpulse.store before the 14-day period ends, and you'll then have a further 14 days to return the item.

30-Day Returns

For all customers, we offer a 30-day return policy. To be eligible, items must be in original, unworn condition.

How to Return

1. Email us at support@nexpulse.store within 30 days of receiving your order
2. Include your order number and reason for return
3. We will send you return instructions within 24 hours
4. Once we receive your item, your refund will be processed within 3–5 business days

Conditions

• Items must be in original, unworn condition
• Original packaging preferred but not required
• Return shipping costs are covered by the customer unless the item is faulty or incorrect
• Original shipping charges are non-refundable

Faulty or Incorrect Items

If you receive a damaged, faulty, or wrong item, contact us immediately at support@nexpulse.store with a photo and we will arrange a free replacement or full refund at no cost to you.